ace999 Terms and Conditions
Please read these terms and conditions carefully before using the ace999 platform. By using our services, you are considered to have fully accepted these rules.
General Terms and Scope of Agreement
These terms and conditions ("Terms") form a legally binding agreement between ace999 ("we", "our", "platform") and you ("user", "player"). The ace999 website, mobile version, and all related services are governed by these Terms.
These Terms have been prepared in accordance with the applicable laws and regulations of Bangladesh. Any disputes will be handled in accordance with the applicable law.
1.1 Acknowledgement of Consent
By accessing, browsing, or creating an account on the ace999 platform, you confirm that:
- You are 21 years of age or older.
- You are using this platform entirely of your own free will.
- You have read and fully understood these Terms.
- You are solely responsible for your own financial decisions.
1.2 Description of Services
ace999 is an online entertainment platform that offers casino games, sports betting, live casino, and various other entertainment activities. The platform provides services through partnerships with several well-known game providers including Pragmatic Play, Spribe, and JILI.
Account Registration and Management
To create a valid account on ace999, users must provide accurate and complete information. Registering with false or incomplete information will be considered a violation of these Terms.
2.1 One Account Policy
Each individual may hold only one account on ace999. Creating multiple accounts is strictly prohibited and will be considered bonus abuse. If multiple accounts are detected, all associated accounts will be suspended immediately.
2.2 Account Security
It is your responsibility to keep your account username and password completely confidential. No third party may be given access to your account. Please notify our support team immediately of any unauthorized access.
- Use a strong password and change it regularly.
- Do not leave your account logged in on a public computer.
- Notify us immediately if you notice any suspicious activity.
2.3 Updating Account Information
If any of your personal details change, please update them in your account settings. It is mandatory to always keep your contact information and payment information accurate and up to date.
Age Verification and Eligibility
The minimum age to participate on ace999 is 21 years. No one below this age limit may participate on the platform.
3.1 Verification Process
At any time after registration, ace999 may request the following documents:
- A government-issued photo ID (national ID card or passport).
- Proof of address (utility bill or bank statement).
- Proof of ownership of the payment method.
If the documents provided are found to be false or fraudulent, the account will be permanently closed and the associated balance may be forfeited.
Bonuses, Promotions, and Rewards
ace999 offers bonuses and promotional offers from time to time. Each bonus has its own terms and conditions that must be met.
4.1 Welcome Bonus
ace999 offers an attractive welcome bonus for new members. A 100% bonus is available on the first deposit, up to a maximum of ৳10,000.
4.2 Wagering Requirements
Wagering requirements apply to each bonus. For the welcome bonus, the bonus amount must be wagered 10 times (10x) before withdrawal. For example, for a ৳1,000 bonus, a total of ৳10,000 in bets must be placed.
4.3 Bonus Abuse
Taking unfair advantage of the bonus system is strictly prohibited. The following activities will be considered bonus abuse:
- Claiming bonuses using multiple accounts.
- Claiming multiple bonuses from the same IP address or device.
- Using low-risk betting strategies to meet bonus wagering requirements.
- Strategically betting on high-payout games with bonus funds.
Deposit and Withdrawal Policy
ace999 ensures secure financial transactions through the major mobile banking and banking services in Bangladesh.
5.1 Deposit Limits
The minimum deposit amount across all payment methods is ৳300. Deposits are credited to the account instantly.
5.2 Withdrawal Limits and Timeframes
The minimum withdrawal amount is ৳500. The withdrawal process is generally completed within 30 minutes to 3 hours. However, additional time may be required for anti-money laundering checks or document reviews.
5.3 Accepted Payment Methods
- bKash: Mobile banking payment.
- Nagad: Mobile banking payment.
- Rocket: Dutch-Bangla Bank mobile banking.
- Bank Transfer: Directly to a bank account.
5.4 Payment Verification
For withdrawals, the deposit method and withdrawal method must be in the same person's name. Withdrawals to third-party payment accounts will not be approved. ace999 reserves the right to investigate any suspicious transactions.
Fair Use and Code of Conduct
ace999 is committed to maintaining a fair and enjoyable environment for all players. All users must follow the code of conduct below while using the platform.
6.1 Prohibited Activities
- Using any software, bots, or automation tools.
- Exploiting vulnerabilities or bugs in the game system.
- Colluding with other players to influence game outcomes.
- Using inappropriate, offensive, or threatening language in live chat.
- Using the platform for money laundering or illegal financial activities.
- Operating an account on behalf of or for minors.
6.2 Gaming Conduct
All games are conducted under fair play principles. If a technical error in any game causes an incorrect result, ace999 reserves the right to void that round and refund the amount wagered.
Fraud and Cheating Prevention
ace999 monitors all financial transactions and takes strict action against any suspicious activity.
7.1 Anti-Money Laundering Policy
ace999 follows a strict anti-money laundering (AML) policy. In the case of unusual transactions or suspicious activity, ace999 reserves the right to notify the relevant authorities.
7.2 Fraud Detection
ace999 uses advanced technology to detect fraud. In the event of detected fraud:
- The account will be suspended immediately.
- All winnings obtained through fraud will be voided.
- Legal action may be taken where applicable.
- Relevant information may be shared with the authorities.
Technical Guidelines
ace999 is committed to ensuring uninterrupted service, but users should be aware of certain technical matters.
8.1 Service Disruptions
ace999 may temporarily be unavailable due to routine maintenance, upgrades, or uncontrollable reasons. In such situations, ace999's decision regarding the outcome of any game in progress will be considered final.
8.2 Internet Connection
It is the user's responsibility to ensure a stable internet connection. ace999 is not responsible for any loss in a game or bet caused by a disconnection.
8.3 Software License
All content, graphics, software, and trademarks on the ace999 platform are protected under the intellectual property rights of ace999 or its associated partners. Reproduction or distribution of any content without permission is prohibited.
Limitation of Liability
ace999 strives to provide its services to a high standard, but ace999's responsibility is limited in the following areas.
9.1 Liability for Financial Loss
ace999 bears no liability for financial losses incurred through gambling or betting. Players are encouraged to plan their finances and play within their limits.
9.2 Third-Party Services
Game providers (such as Pragmatic Play, JILI, and Spribe) are governed by their own terms and conditions. ace999 is not directly liable for technical errors on the part of third parties, but will assist in resolving issues.
9.3 Accuracy of Information
Efforts are made to keep the information displayed on the ace999 platform accurate. However, if any information is displayed incorrectly due to a technical error, the correct information will be considered final.
Account Suspension and Closure
ace999 reserves the right to suspend or close any account without prior notice for the following reasons.
10.1 Grounds for Suspension
- Violation of any clause of these terms and conditions.
- Fraudulent or deceptive activities.
- Bonus abuse.
- Operating multiple accounts.
- Providing a false identity.
- Being under the age limit.
10.2 Closure at the User's Request
If you wish to close your account at any time, please contact us via 24/7 live chat or email. All pending withdrawals will be processed before the account is closed.
10.3 Inactive Accounts
For accounts that have been inactive for an extended period, ace999 may apply an account maintenance fee. Users will be notified in advance by email regarding this matter.
Privacy & Data Protection
The protection of your personal information is extremely important to ace999. Details on how data is collected, stored, and used can be found in our Privacy Policy.
11.1 Purpose of Data Use
- For account verification and management.
- For processing financial transactions.
- For providing customer service.
- For fulfilling legal obligations.
- For platform development and ensuring service quality.
11.2 Sharing Information with Third Parties
ace999 never sells your personal information to third parties for commercial purposes. However, information may be provided to authorities when required by legal obligations or for the purpose of investigating fraud.
Changes & Updates to Terms
ace999 reserves the right to modify these rules and terms and conditions at any time. Efforts will be made to notify users of significant changes.
12.1 Notification of Changes
When significant changes are made to the terms and conditions:
- A notice will be published on the website's main page.
- Registered email addresses may be notified.
- The "Last Updated" date on this page will change.
12.2 Use After Changes
Continuing to use the platform after changes to the terms and conditions will be considered as acceptance of the new terms. If you do not agree to the revised terms, you may close your account.
12.3 Language of Terms
These terms and conditions are written in Bengali. In the event of any linguistic interpretation, the interpretation provided by ace999 shall be considered final.
Contact & Dispute Resolution
For any questions or complaints regarding these terms and conditions or ace999's services, please contact us.
13.1 Contact Methods
The ace999 support team is ready to serve you seven days a week, twenty-four hours a day:
- 24/7 Live Chat: Instant support in Bengali via the chat button on the platform.
- Email: [email protected]
13.2 Dispute Resolution Process
In the event of any dispute, please contact the support team first. ace999 strives to resolve all complaints fairly and promptly. If an internal resolution fails, action will be taken in accordance with applicable law.