ace999 Privacy Policy

ace999 is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy has been prepared in accordance with the legal framework of Bangladesh and international data protection standards.

By using the ace999 website or services, you are considered to have fully acknowledged and accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

1 What Types of Information Are Collected

ace999 may collect the following information in order to operate its services smoothly and provide users with the best possible experience:

Personal Identity Information

• Full name and date of birth (for age verification)
• Valid national ID card or passport number
• Current and permanent address
• Email address and mobile number
• Profile photo (optional)

Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account details (for transaction verification purposes only)
• Deposit and withdrawal history
• Wallet balance and bonus usage records

Technical Information

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Time spent on the site and pages visited

Gaming Activity Information

• Betting history and playing patterns
• Bonus claim and usage records
• Win and loss statistics

2 How Information Is Used

ace999 uses collected information only for legitimate purposes and for the following reasons:

Account Management and Verification

Information is used to register new members, verify identity, and ensure account security. Age verification is a mandatory process for ace999 — only individuals aged 21 or above may use the platform.

Transaction and Financial Services

Financial information is used to process deposits and withdrawals via bKash, Nagad, or Rocket, to verify the legitimacy of transactions, and to prevent fraud.

Customer Service Improvement

The ace999 24/7 live chat support team may use information related to your account to resolve your issues quickly. This is solely for the purpose of improving service quality.

Promotional Communications

You may be informed via email about new bonus offers, tournaments, or important updates. You may opt out of these communications at any time.

Technical Improvement and Analysis

Technical information is analyzed to monitor site performance, fix errors, and further improve the user experience.

3 Information Security and Protection

ace999 follows the highest industry technical standards to protect your personal information. Our security measures include:

• SSL Encryption: All data transmissions are encrypted via SSL/TLS technology, which prevents unauthorized access by third parties.
• Firewall Protection: Our servers are secured by advanced firewalls and intrusion detection systems.
• Password Hashing: Your password is never stored directly — it is transformed using an advanced hashing algorithm.
• Two-Factor Authentication: Two-factor authentication (2FA) is provided for additional security.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Restricted Access: Only authorized staff may view user information for specific, necessary purposes.

4 Sharing Information with Third Parties

ace999 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

Payment Processing Partners

The minimum information required to complete transactions via bKash, Nagad, or Rocket may be shared with the relevant payment gateway. These partners operate under their own privacy policies.

Game Providers

Some technical information required for the operation of services from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft may be shared.

Legal Obligations

It may be necessary to provide information to authorities based on applicable laws in Bangladesh, court orders, or legitimate requests from regulatory bodies.

Fraud Prevention

Information may be provided to regulatory bodies as required to address anti-money laundering (AML) or counter-terrorism financing (CFT) concerns.

5 Cookies and Tracking Technology

The ace999 website uses cookies to function properly and to improve your user experience.

Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences such as language or theme settings.
• Analytics Cookies: Used to monitor site usage and improve services.

You can control or disable cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the site.

6 Your Rights and Control

As a registered member of ace999, you have the following rights:

Right to Access Information

You may request to see what information ace999 has collected about you. We generally fulfill this request within 30 business days.

Right to Correct Information

If there is incorrect or incomplete information in your account, you may request a correction. Some information can be updated directly in your account settings.

Right to Close Your Account

You may request to close your account at any time. Even after an account is closed, some information may need to be retained for a specified period due to legal obligations.

Right to Opt Out of Marketing Communications

If you wish to stop receiving promotional emails or notifications, use the "Unsubscribe" option at the bottom of any email or contact our support team directly.

7 Data Retention Period

ace999 does not retain any information indefinitely beyond what is necessary. The retention period for information is determined based on the following criteria:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Generally retained for up to 5 years (based on legal requirements).
• After account closure: Retained for the minimum period required based on regulatory obligations.
• Marketing data: Deleted immediately upon withdrawal of consent.

Once the designated period has ended, information is securely destroyed or permanently anonymized.

8 Protection of Minors

ace999 strictly refrains from providing services to individuals under the age of 21. We do not collect, store, or process the information of minors.

If we find evidence that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

9 Privacy Policy Changes

ace999 reserves the right to update this privacy policy at any time due to changes in its business, the addition of new services, or legal requirements.

For any significant changes, we will:

• Send a notification to the registered email address.
• Display a notice on the main page of the website.
• Clearly state the date and nature of the changes.

If you continue using ace999 services after any changes, you will be considered to have accepted the updated policy. You are advised to visit this page regularly.

10 International Data Transfers

ace999's technical infrastructure may operate on servers located in various countries. As a result, your information may be processed or stored outside of Bangladesh.

For such international transfers, ace999 ensures that:

• Adequate data protection measures are in place in the relevant country.
• Standard contractual terms are followed for data transfers.
• Data remains protected during transfer via SSL encryption.